Question 1

Where is our data stored?

Accepted Answer

In an Australian data centre in Melbourne. Data is encrypted in transit and at rest, backups are tested regularly, and we can provide our security documentation during procurement.

Question 2

How is FleetHQ priced?

Accepted Answer

Simple and straightforward: per asset, per month. Every plan includes unlimited users, the mobile app, offline capture and support — you are never charged more for putting a driver or a mechanic on the system. High quality software at a price that suits a working fleet.

Question 3

Do you take credit cards?

Accepted Answer

Yes. Paying is simple and straightforward — card or invoice, whichever suits your business. No lock-in setup fees and no surprises on the bill.

Question 4

How hard is it to set up?

Accepted Answer

Extremely easy — you do it yourself, no consultant required. Import your asset register straight from a spreadsheet, then set up your checklists and permissions to match how you already work. Most fleets are up and running quickly, without a drawn-out project.

Question 5

Does it integrate with our telematics or finance systems?

Accepted Answer

Not at this stage. FleetHQ is a standalone system today — you keep it current directly, for example by entering odometer or engine hours as part of a pre-start. Telematics and finance integrations are on our roadmap; tell us what you use and we will factor it in.

Question 6

What happens when a driver has no reception?

Accepted Answer

The mobile app is offline-first. Checklists, defects, photos and signatures are captured on the device and synced when a connection returns. Conflicts are resolved server-side, so nothing is duplicated or silently overwritten.

Question 7

What support do we get?

Accepted Answer

Australian-based support on every plan. You talk to people who understand fleets, not an offshore ticket queue.

Question 8

How do we get started?

Accepted Answer

Get in touch and we will show you how FleetHQ works on your own fleet. Setting it up yourself is quick and easy — no trial to expire and no obligation, just a straightforward way to start saving time.

Service level agreement